Activating and deactivating macros keyboard shortcuts

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  • Rafael Santos
    User Group Leader

    Hi Colleen Hall, Amisha Sharma, could you please clarify whether the requirement is omnichannel routing or just Agent Workspace?

    From this article:

    From the announcement post:

  • Sara Ledger
    Zendesk Luminary

    Adding on to Rafael's comment, if Agent Workspace or Omnichannel Routing (whichever is the requirement) are newly activated, will it then be newly activated by default? Or will it need to manually activated?

  • Dave Dyson
    Hi Rafael, Omnichannel Routing is not required (just Agent Workspace), it's just that the menu structure to get to keyboard shortcuts is slightly altered if you have Omnichannel Routing activated.
    Hi Sara, the macros keyboard shortcuts are activated by default.

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