Viewing and deactivating keyboard shortcuts

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  • David N.

    Was there a recent change that disabled shortcut keys while bulk processing tickets? For example: you select 10 tickets > Edit 10 tickets > Use shortcut key (CTRL + Option + S) to solve tickets. It stopped working recently and was wondering if this was part of a new update.

  • alex roberto

    There are a number of native windows applications or system commands that interfere with the ZenDesk Keyboard Shortcuts. It would be amazing if you could add the functionality for shortcut customization.


  • Michael Froeming
    Zendesk Customer Care

    Hi Cooper,

    I tested it out on my end using my Mac and the shortcuts worked fine.

    For shortcuts that shows the alt button, the counterpart of it in Mac is the option button.

    Michael Froeming | Senior Customer Advocacy Specialist

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  • Cooper


    It seems that the shortcuts functionality for mac is broken. I have toggled shortcuts on and off and I have tried using different keys such as command and shift in order to trigger the shortcuts. I am still unable to use a single shortcut in the web app. 

  • Josh
    Zendesk Customer Care
    Hi David!
    Thank you for messaging us. There are no changes in our shortcut keys, try clearing the cache and cookies of your browser and it might restore the previous settings you had before.

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