Viewing and deactivating keyboard shortcuts

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11 Comments

  • alex roberto

    There are a number of native windows applications or system commands that interfere with the ZenDesk Keyboard Shortcuts. It would be amazing if you could add the functionality for shortcut customization.

     

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  • Cooper

    Hello,

    It seems that the shortcuts functionality for mac is broken. I have toggled shortcuts on and off and I have tried using different keys such as command and shift in order to trigger the shortcuts. I am still unable to use a single shortcut in the web app. 

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  • Michael Froeming
    Zendesk Customer Care

    Hi Cooper,

    I tested it out on my end using my Mac and the shortcuts worked fine.

    For shortcuts that shows the alt button, the counterpart of it in Mac is the option button.

    Michael Froeming | Senior Customer Advocacy Specialist

    NEW - Zendesk offers free, on-demand training for all of our products. Set up your account and start learning today at training.zendesk.com

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  • David N.

    Was there a recent change that disabled shortcut keys while bulk processing tickets? For example: you select 10 tickets > Edit 10 tickets > Use shortcut key (CTRL + Option + S) to solve tickets. It stopped working recently and was wondering if this was part of a new update.

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  • Josh
    Zendesk Customer Care
    Hi David!
     
    Thank you for messaging us. There are no changes in our shortcut keys, try clearing the cache and cookies of your browser and it might restore the previous settings you had before.
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  • Ola Timpson

    The PDF cheat sheet is missing several of the options listed in the pop up - for example "Toggle knowledge" and all the header formatting. Is there a complete cheat sheet anywhere, or would we need to make our own from the pop up?

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  • Rob Stack
    Zendesk Documentation Team
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  • Brett Bowser
    Zendesk Community Manager
    Hey Ola,

    See the PDF that Rob shared above :) 
     
    Thanks for bringing this to our attention!
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  • Nané

    Hey everyone!

    Thanks for the post and the comments. Is there a shortcut for the Assignee to take the ticket?

    Thanks!

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  • Dave Dyson
    Zendesk Community Manager
    Hi Nané, welcome to the community!
     
    There's not a keyboard shortcut to take the current ticket, and in fact the "take it" link isn't navigable by tabbing around the page either. I think the closest you could get would be to use ctrl-alt-r to toggle to the Requester page of a ticket, then crtl-alt-t to toggle back to the ticket page itself, which will put the cursor on the Requester field, then tab one time to move the cursor to the Assignee field, and then start typing your own name in that field.
     
    If you'd like to leave feedback for our product team, we encourage that -- create a post in our Feedback - Ticketing System (Support) topic, using this template to format for feedback. Thanks!
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  • Bruno Cruz

    Hello everyone,

    Happy Monday, hope you are doing well. Unfortunately, I'm also having problems using the keyboard shortcuts. I'm using Google Chrome (Version 105.0.5195.125 (Official Build) (arm64)) on Mac Monterey (Version 12.6).

    Despite having tried the advice from Michael, I'm still not able to use the shortcuts. Can you help me out?

    EDIT (Sep. 20): after trying multiple combinations, I was able to get ticket submissions (for instance) working with Fn + Option!

    Also, potential feedback: how about identifying the version/flavour of the OS and changing the shortcuts list with the correct keys for that particular version?

     
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