Adding content tags to group related articles

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14 Comments

  • Sanobar Khwaja

    I followed the steps. How do I check if the tags are visible on the article when user searches for it.

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  • Elizabeth Williams
    Zendesk Documentation Team

    Hi Sanobar Khwaja The content tags appear as clickable links under the Related to section of the article. See About content tags for a screenshot illustrating this. Thanks!

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  • Sanobar Khwaja

    Thanks Elizabeth Williams for the quick response. I have added the tag in the article settings. 

    The "Related to" section do not appear when we search for the content tag 

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  • Lauren

    I am also having the same problem.  The content tag is not showing up on the article or in the "related articles" section

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  • Elizabeth Williams
    Zendesk Documentation Team

    Sanobar Khwaja One thing to verify is that you have met the theme requirements... See the note at the top of this article with the link to more information about getting started with content tags. Thanks!

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  • Boyoon Kim

    Hi, I have enabled the tag for endusers however do not see the 'related to' section when creating a new post. What am I missing?

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  • Dan Gill

    I am unable to see the Related To section in the right sidebar. On one article there was a Tags section, and I was able to add tags to that one. But on most of our articles there is no Tags section and no Related To section. Could this be a permissions issue?

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  • Nacho Santana
    Zendesk Customer Care
    Hi Boyoon,
     
    In the case of a community post, the option "related to" will be visible on the edit window and not on the creation page. Once you have created the post, go to the settings on the right-hand side of the post and click edit. Then you will see this window, where the "related to" field is visible:


     
    I hope this information helps. 

     
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  • Nacho Santana
    Zendesk Customer Care
    Hi Dan,

    It could be the permission, only Guide admins and article authors can create content tags in articles. For more information, please refer to this article.

    I hope this help. If you still need support, please create a ticket with us. How to contact Zendesk support.
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  • Rasmus Lynggaard

    Hi,

    We have recently started using content tags on our articles, but we have encountered an issue. All of our articles are translated into four languages, however, we have noticed that it is not possible to translate content tags. This is a concern for us as it is a critical aspect of our work.

    We would like to know if we are missing any information or if the feature to translate content tags is in the roadmap for future updates.

    Thank you for your time and support.

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  • Jan Hein

    My issue is that only 20 content tags show up in the Article settings drop-down. How are my Light Agents/Authors supposed to know what the other 80 tags are? I know that they can type at random in the add-a-tag box but that's hit-and-miss and frustrates even the most patient of us. Or they/we could go old school and make a paper list of the tags and pin that to our office wall - perhaps by taking a screenshot and printing that out - I'd have to check that a Light Agent can see all the tags at once. Maybe only admins (like me) can do this in which case am I supposed to make the screenshot and email it to everyone?

    And, for signed-in users being able to see a list of tags would be an awesome way of browsing the site, no?

    Am I missing something? Is there a 'print all tags' option hidden away somewhere and an 'email all the Light Agents at once' function? Do I make a Community Forum Post that lists all the tags for the users? How are you imagining this tagging thing might be streamlined and when will that happen?

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  • Easter Dodds

    Could there be a way to add the option under Article Settings button to bulk update/change "related to" content tags similar to being able to select to bulk update "change labels" when filtering under the manage articles view?

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  • Mark Glinski

    I'm not seeing content tags either. I see the note about needing to be upgraded to the latest version of theCopenhagen theme. I have heavily customized my Copenhagen theme and I don't want to potentially lose these customizations by upgrading, which has happened in the past. Is there any guidance on updating the Copenhagen theme w/o blowing away all my customizations?

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  • Mike DR
    Zendesk Customer Care
    Hi Marek! You can manually update the templating theme using the steps here: Upgrading your Guide templating version
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