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Upcoming Webinars: April - May 2025
Edited Apr 25, 2025
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Announcing dark mode for Zendesk Support (EAP)
Edited Apr 23, 2025
Announcing the deprecation of Zendesk Chat conversation APIs (CCAPIs) and WebSDK
Department spaces continued rollout schedule
Edited Apr 21, 2025
Release notes through 2025-4-18
Announcing changes to the Zendesk customer support experience for Zendesk QA customers
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