How do I report on chats in messaging if they don’t end? How do I analyze my messaging tickets? How do I analyze conversations in messaging?
When creating and viewing reports on messaging conversations it is important to remember that messaging allows for persistent conversations. Wait to report on messaging conversations that are closed due to inborn ticket rules or add live data widgets to your dashboard to see near-real-time reports.
Report on messaging using the following dashboards or create your own:
- Open the product tray.
- Click the Explore icon.
- Click the Dashboard icon.
- Select your preferred dashboard:
- The Zendesk Messaging dashboard.
- The Explore Live data dashboard
- The Zendesk Supportdashboard.