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  • Ryan Boyer

    Thanks for outlining this query. If I'm reading this correctly, for a category that has 500 articles, we would have to manually place each article title one by one in each category in the attribute? 

  • Gab Guinto
    Zendesk Customer Care
    Hi Ryan,

    That is right, I'm afraid there is no other workaround at the moment. You will need to manually group the articles when building the custom attribute.
  • Samm F

    Ryan Boyer - I haven't tested this personally but I believe you could achieve the same while using Section Title for grouping rather than the article title. 

    You would just have to click 'Calculations' and change your "Computed from" to Section Title.
    (You can then match these groups to your Guide Categories fairly simply) 

  • Scott Wallace

    Unfortunately, the attribute isn't working for me as I'm getting every single article title from the knowledge base appear as opposed to the handful I've selected for my grouping (the grouping doesn't show at all).

    Has anyone else run into this issue?

  • Suelem Oliveira
    Zendesk Customer Care
    Hey Scott,
    I have replied to your Support ticket about this. Let's keep the conversation in the ticket so I can help you further with the report!

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