Designating an email address to receive required security notifications

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Zendesk takes security and the protection of our Subscribers’ Service Data very seriously. If a security incident impacts your Service Data, it's our top priority and legal obligation to notify our customers within the required time period.

By default, Zendesk sends security-related notifications to your designated account owner. However, most organizations have a person, group, or department dedicated to security. As a result, the account owner may not always be the correct person to notify when a security event impacting Service Data occurs.

Zendesk strongly recommends that you add your company’s security (or other relevant) contact email address to Zendesk so appropriate security personnel are alerted in a timely manner. The account owner will also continue to receive security-related notifications.

To add the email address of your company's security contact

1. In Admin Center, click Account in the sidebar, then select Security > More settings.
2. On the Zendesk Support tab, type the email address where to receive security-related notifications in the Security contact email field.

   This field allows one email address only. If multiple people need to be notified, consider creating a distribution list.

3. Click Save.

To learn more about how Zendesk ensures your data is protected, see the Zendesk Trust Center.