Can I see which user viewed a particular article on Zendesk?

Question

Is there an access log for the help center to know which user looked at which article?

Answer

There isn't a way that enables you to see which particular user viewed an article in your help center. However, there are three workarounds that might suit your workflow:

• Knowledge base dataset in Explore
  
  Use the Knowledge base dataset in Explore to see the overall role of the users who viewed the articles published in your help center. If you want to create your own custom report, the name of the attribute is Engagement user role. Otherwise, use the prebuilt tab on the Zendesk Guide dashboard and scope the User role filter to the intended role.
  
  
  
• Customer context in the context panel
  
  Within the Support and ticketing instance, if you use the Zendesk Agent Workspace, you can see the visitor path, or the Pages viewed, in the customer context in the context panel. This feature displays the web pages, app screens, or help center articles the requester has viewed.
  
  
  
• Google Analytics
  
  Use Google Analytics to create your own reporting structure. However, Zendesk Customer Support doesn't support this option because the Google Analytics implementation is out of scope.

For related information, see this article: Analyzing your knowledge base activity with Explore.