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Announcing the Agent Availability API EAP



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Volkan Akdugan

Zendesk Product Manager

Edited Apr 25, 2023


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4 comments

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Rafael Santos

User Group Leader

Great news! Been waiting to have this for a while 🙌
It's a must have for us to start using the new Omnichannel routing engine.

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Volkan Akdugan

Zendesk Product Manager

Hi Rafael, we hope you will benefit from the new APIs! Please feel free to share your feedback in the community once you've start experiencing them.

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Volkan Akdugan

Zendesk Product Manager

Thanks for the feedback, Jihoon Lee (이지훈). Could you please elaborate on the use cases you are trying to achieve?

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I want to use an API to get a list of our agents within a certain group that are scheduled to be working and also not tagged “agent_ooo” from the Agent Unavailable app. I then want to run a command to set them to Online. I'm having trouble with filtering out the agent tags for not “agent_ooo”. Any suggestions?

 

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