Getting started
Set yourself up for success with onboarding guides
Help and FAQs
Find solutions for common issues
Video
Watch and learn how to use Zendesk
Zendesk updates
Stay up-to-date with important Zendesk announcements and notifications
Product guides
Make the most of your Zendesk setup with our comprehensive documentation
Best practices and how-tos
Find tips and step-by-step tutorials for common use cases
Agent guide
Agent guide for the Zendesk Suite
Policies and programs
Review Zendesk policies, agreements, programs, and services
Find articles and discussions to help answer your Zendesk questions
Connect, learn, and share with other Zendesk users
Current and upcoming Zendesk betas and early access programs (EAPs)
Edited Jul 09, 2025
·
Announcing Service catalog EAP
Edited Jul 08, 2025
Announcing new usage data for generative AI writing tools in the Zendesk Copilot: Agent productivity dashboard
Upcoming Zendesk webinars - July 2025
Announcing dark mode for our most popular Zendesk apps
Release notes through 2025-07-04
Edited Jul 07, 2025
See all
