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Listing featured articles in the help center search box



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Elizabeth Williams

Zendesk Documentation Team

Edited Jun 21, 2024


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8 comments

Does this require Instant Search to be enabled in order to work? I have Instant Search disabled and Featured Articles doesn't seem to work. Assuming that's the reason why, but it's not mentioned as a prerequisite in the article above.

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Nice feature. Is it possible (or will it be possible) to adjust the displayed heading? "Featured articles" is fine but the German translation is a bit funny.

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Zsa Trias

Zendesk Customer Care

Hello Paul,

This was the previous behavior but our team has recently released an update for the "Featured Articles" to work independently from the theme setting. This should now work on your side regardless if you have the Instant Search disabled.

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Zsa Trias

Zendesk Customer Care

Hi Jessica, 

Can you provide more details as to what the current German translation is and what's your suggested translation? Is there a typo error on the current translation, or is it more of a preferential change?

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The German translation right now is "angesagte Beiträge" which means either "announced contributions" or "hip/popular contributions" in a sort of old fashioned colloquial way.

It's also not the only translation in the Guide that is a little odd or even incorrect. We regularly get feedback from our Polish customers and colleagues that there are language mistakes in the widget. It would just be nice, in general, if there were a way to edit texts/translations in Guide/widget.

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Zsa Trias

Zendesk Customer Care

I see. Unfortunately, there's no native setting where the translation can be changed to a different text at the moment.

If there are any mistakes in the translations, please report them to us so we can review them and correct them as needed.

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I don't see a "Search Settings" button after clicking settings from within guide. I only see Guide Settings and Language Settings. Why might this be? 

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Darenne

Zendesk Customer Care

Hi Mitch, 

Due to some clariffication needs to be asked, I'll be creating a ticket for your concern so our Advocacy team will be able to assist you further. 

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