Zendesk Gather is a community forum solution that expands and improves support by empowering customers to connect and collaborate with one another. Gather empowers teams to solicit the help they need from an active and engaged community, creating a channel to harness customers’ expertise, aggregate best practices, and promote feedback.
Gather complements the knowledge base in your help center. You must have Guide before you can use Gather to set up your community. See Getting started with Guide for more information on setting up Guide.
Activating the community
When you activate the community, it is visible to end users in your activated help center. If you have been working on your help center in setup mode and your community is already activated, then you need to activate the help center when you are ready to go live.
To activate the community
- In Guide, click the Settings (
) icon in the sidebar, then select Gather settings. - Select Activate community.
- Click Save.
The community is now live to end users in your help center. You can disable the community by deselecting the Activate community check box.