Buying the Advanced AI add-on

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  • Ingrid Stamm

    If we only need it for 1 brand and 1 agent although we have about 28 agents altogether, can we add the Advanced add-on only to one agent - buy just 1 add-on?

  • Lisa Kelly
    Zendesk Documentation Team

    Hi Ingrid
    You have to buy it for all your agents at once. The feature can't be split by agent. 

  • 최재홍

    I'd like to actually use it and introduce it if it's okay.

    so.. Is there something like a trial version?

  • Lisa Kelly
    Zendesk Documentation Team

    Hello, 최재홍
    Unfortunately, Advance AI features are not available for trial accounts at this time. 

  • Josip Ćurko

    We have close to 100 users in ZD using Enterprise, however, only 20-30% of them would need this feature. Are you saying there is no way to accommodate those users besides also buying this feature for 70% of the org that does not need it?

  • Ron de Vries

    Unfortunately, there is no method available to divide this on a per-agent basis. Consequently, the cost becomes prohibitively high, making it impractical for us to contemplate its utilization, especially considering that only 20% of our agents require this particular feature. 

  • Graham Bell

    I'd love to add this to my support desk, but as others have said the pricing option is prohibitive. a third of agents would only benefit from it directly - I'd so much prefer a one-off flat fee per annum for the feature rather than on a per-agent basis.
    Please reconsider this! 

  • Sylvain

    Same feeling here

    If I'm interested in the chatbot out of the box, I regret that you would be charging me based on the total number of seats I have into my account, whether they provide active support to customers or not. Having a different pricing adapted on the volume covered by AI would make more sense.

  • Lisa Kelly
    Zendesk Documentation Team

    Thanks everyone for the comments! I recommend posting your pricing concerns in the Feedback - Admin Center section of our Zendesk Community. See Giving Product Feedback at Zendesk. CC: Ingrid, Josip, Ron, Graham, and Sylvain

  • Allison Kwan

    Ouch, you'd think Zendesk was new to selling software! 


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