Attaching media to articles

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  • Yaakov Simon

    There are self-referential links in the article:

    For information about attaching media to articles, see Attaching media to articles.

    Also - please list supported file types for replacing media. I was quite disappointed to find out that CSV files aren't supported for replacing media

  • Tim Threlkeld

    Echoing Yaakov's comment.

    Previously, we were able to attach any type of file to our articles.  We often supplied files that were specific to the product we support (so not commonly known).  Wit this new limitation, we now have to come up with another method to deliver these files to our customers.

    A little disappointing to say the least.

  • Pascal Turmel

    Please list of the media types allowed in this article. How are we supposed to figure this out apart from trial and error? Thanks


  • Mark Fly

    Please provide list of file types allowed. IN addition to that please explain how I may add a PDF or other document as an attachment

  • Emily Wayman

    Do users need to be signed in to download attachments? Are there permissions associated with attachments?

  • Elizabeth Williams
    Zendesk Documentation Team
    Thank you for your feedback - I have updated the article to be more specific about article attachments. Specifically, you can attach media in any file format, however the media you attach must be within the Guide product limits. The maximum size for article attachments is 20 MB. 
  • Lesley Noyes

    Hi there! I have photos attached within the article, but they are listing them as attachments for the public guide. I DO NOT want them listed for the public.

    If I x them, it completely deletes the image. Is there a way to fix it so the images can show up in my articles, but NOT be listed as files at the end of the article for the public to download?

  • Darius
    Hello Lesley,
    I see that you have submitted a couple tickets on this topic. What I am going to do is move those other requests into this one so we can ensure we’ve got all our communication in one spot!

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