Allowing agents to change the ticket requester

What's my plan?

You can allow agents to change the requester on a ticket. For example, agents may want to change the ticket requester if someone sent a support request on someone else’s behalf.

CCs on tickets must be enabled for agents to be able to change the ticket requester. See Setting CC permissions for tickets.

To allow agents to change the requester

1. In Admin Center, click Objects and rules in the sidebar, then select Tickets > Settings.
2. Scroll down the Requester section.
3. Select the Agents can change requester check box.
   Note: If your account was created before May 2019, you might need to migrate to the updated CCs and followers experience to see this option.
4. Scroll down and click Save tab.