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Allowing agents to change the ticket requester



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Colleen Hall

Zendesk Documentation Team

Edited Jan 13, 2025


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5 comments

Requesting enhancement that this be controlled by role. We'd like to restrict certain agents (by group or role) from making this change without restricting on our entire account. 

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I second the suggestion that this can be set by role. I have just switched this function off due to the incorrect use of changing the requestor even though we tell our users to never do this due to potential data breaches.  

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Hello, if it can be defined in Role, it will be great!!

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Hello, how do we edit the customer/requester name in instances when they have inputted incorrect information instead of their actual name? 

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Agree with the comments above - there are specific agents we'd like to allow to change requester and some not. If we could control this via Role access that would be ideal. 

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