Monitoring agent activity with the Access Log API (ADPP add-on)

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3 Comments

  • Rudolph Beaton
    Zendesk Luminary

    This should come with an existing Suite subscription of some level. What's the point in selling something called "Suite" if so many add-ons continue to be developed? It makes moving off the old ala carte legacy model seem pointless. We're just going back to that model, which eliminates the supposed savings of Suite.

    Seems like a money-grab.

    2
  • Shawna James
    Community Product Feedback Specialist

    Hey Rudolph, thank you for providing your feedback to us on the pain points around add-ons. We have logged your concerns and appreciate again you taking the time to share with us.

    0
  • Karl Maamets

    I agree with Rudolph, this really feels like something that should be a part of the Suite Enterprise package at the very least. An overpriced add-on seems a bit disingenuous from Zendesk when they are pushing the Suite model to "avoid legacy systems having tons of add-ons".

    3

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