Managing app shortcuts

Return to top

11 Comments

  • Sagi Welzman

    Can these app shortcuts be configured only by admin  ? 

    1
  • Lisa Kelly
    Zendesk Documentation Team

    Hi Sagi
    Agents can add shortcuts if you admin allows it. The feature is activated by default. See this announcement for details. 

    0
  • Joel Hellman

    Can admins pre-configure these shortcuts for agents? Many of my agents will never learn to use this pinning functionality, I have a few apps that should absolutely be pinned. 

    4
  • Jagan

    The link in the announcement for activated is not working.

    What do I need to do? 

    You don’t need to do anything. This change will be rolled out automatically to your account. App shortcuts are activated by default, but admins can disable this feature if desired. 

    0
  • Lydia Forsyth

    If an agent pins an app as a shortcut - does it affect all agents or is it just for the one agent? Also where do I enable this as an admin. I'm not seeing this feature in our space yet and am unsure if it's something I need to allow.

    1
  • Lisa Kelly
    Zendesk Documentation Team

    Hi Lydia
    The feature is still being rolled out. See the Announcement for details. It will be activated by default, so you don't need to do anything. Each agent creates their own shortcuts to use as they like. 

    1
  • Lisa Kelly
    Zendesk Documentation Team

    Hi Joel, 
    Admins can't create shared app shortcuts. They are for an agent's personal use. But, that's a good suggestion. I recommend posting the feedback on our Community site.  If you have an Enterprise account, you can use Custom layouts and Contextual workspaces to control what apps agents see. 

    -2
  • Ola Timpson

    It seems so strange to me that this has been rolled out without the ability for admins to set the app shortcuts. Combining this feature with custom layouts would be so powerful. Also this being an on or off for everyone seems poorly thought out - it would make more sense to be role based.

    0
  • Lisa Kelly
    Zendesk Documentation Team

    Hi Ola
    Thank you for the feedback! There are plans to enable admins to create shared app shortcuts, but I don't have any details at this time. You can follow Zendesk Announcements in our help center to get the latest information about product updates and changes. Also, we recommend that you post your feedback on our Community site. That way we can consolidate and track your request along with similar requests. 

    0
  • Eric Long

    Can apps be removed all together? and more importantly, can it be made so that the apps menu does not pop up automatically or even at all instead of taking up precious screen real estate and apps are not used whatsoever.

    0
  • Mike DR
    Zendesk Customer Care
    HeyA Eric!
     
    I could suggest the Contextual Workspace for your use case, you can select the apps that auto expands by default.
    0

Please sign in to leave a comment.

Powered by Zendesk