Announced on | Rollout on |
January 31, 2024 | January 31, 2024 |
We are excited to announce the release of data retention policies in Zendesk Admin Center. This feature lets you automatically delete archived tickets in bulk, which helps you manage your data storage and comply with global privacy legislation such as GDPR and CRPA.
This announcement includes the following topics:
What is changing?
Admins and agents in custom roles with permission can now activate a deletion schedule to continuously search for and delete archived tickets.
For example, if you create a schedule that deletes archived tickets 365 days after they are closed, and the ticket was modified within that time (for example, ticket content was redacted), the ticket is not deleted. The clock starts over, and the ticket will be deleted 365 days from the modification date.
You can create up to ten deletion schedules on the Deletion schedules page in Admin Center, but only one schedule can be active at a time.
You can track these tickets in the audit log.
Why is Zendesk making this change?
Zendesk is committed to helping our customers comply with global privacy legislation and manage data storage in their Zendesk accounts.
What do I need to do?
This feature is available now in your Zendesk account. For more information, see Creating ticket deletion schedules for data retention policies.