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Explore recipe: Creating a dashboard to report on live agent status



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Erin O'Callaghan

Zendesk Documentation Team

Edited Jun 21, 2024


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3 comments

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Gerald J

Zendesk Luminary

The custom agent statuses doesnt adjust when a group filtered is applied which defeats the whole purpose of us using this configuration.

If we filter to group A, it shoud display who is online, who is not, who is lunch, or break. 

Right now it shows all agents in the same custom status. We cannot even filter it by group.

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Can't I show by default exactly what agents are online or offline? Without having to detail.

Erin O'Callaghan 

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Erin O'Callaghan

Zendesk Documentation Team

Hi Bruno Gabriel, unfortunately it's not currently possible to show exactly which agents are online or offline without first drilling into the live status metric. 

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