Issue symptoms
I added RGB color elements to a help center article. However, after saving my draft and inspecting the source code, I see that the RGB has been replaced with HEX formatting.
The following is an example of RGB formatting:
After saving my changes, the RGB elements were replaced with the HEX format:
Resolution steps
The RGB color elements were converted to HEX formatting by TinyMCE, the WYSIWYG editor used for the content management of the help center. As a workaround, edit your articles to use RGBA instead, for example rgba(255, 99, 71, 0.5). RGBA elements do not automatically get converted into HEX.
For more information, see this article: How can I format the text of the article with the source code?