As an agent, task lock allows you to remain clocked into a single ticket or task while opening other tickets. This is helpful when you need to research past tickets while continuing to track the time for a ticket you're working on.
You can use task lock from the WFM time tracker in Zendesk.
To use task lock
- In Zendesk, click the WFM time tracker icon (
). - Select an activity to clock into, then click Lock this activity.
- When you’re finished, remember to unlock the activity so your time can be properly tracked.