As an agent, task lock allows you to remain clocked in to a single ticket or task while opening other tickets. This is helpful when you need to research past tickets while continuing to track the time for a ticket you're working on.
You can use task lock from the Tymeshift App in Zendesk.
To use task lock
- In Zendesk, click the Tymshift app icon.
- Hover over the time being tracked for the activity you're clocked into, then click the lock icon.
The task lock time limit remains in effect for the number of minutes an admin has set. After the predetermined amount of time has passed, the auto clock resumes.