Announced on | Rollout on |
February 7, 2024 | February 7, 2024 |
Zendesk is pleased to announce enhanced functionality for the data importer, which now supports bulk imports that update existing organizations and custom object records.
This announcement includes the following topics:
What is changing?
Previously, the data importer could only be used to import data into new organizations and custom object records. Now, you also have the option to import data that updates existing organizations and custom object records.
When initiating a bulk import via the Data importer page, you'll see a new Import type field with two options: Create only or Update only.
Why is Zendesk making this change?
Zendesk is working to progressively replace the current bulk data importing functionality with a single more powerful and consistent tool. Ultimately, the data importer will provide a consistent experience across objects, including users.
During this beta, the data importer supports importing new and updated organization and custom object record data.
What do I need to do?
You don't need to do anything. This functionality is being rolled out to all accounts with Zendesk Suite plans. Try out the data importer the next time you need to add or update organizations or custom object records.
If you have questions or need assistance, contact Zendesk Customer Support. If you have product feedback or feature requests related to this announcement, visit our community forum where we collect and manage customer product feedback.