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Using quick answers for generative search in tickets



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Elizabeth Williams

Zendesk Documentation Team

Edited Feb 10, 2025


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32 comments

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Tetiana Gron

Zendesk Product Manager

Riah Lao quick answers are not available via API at the moment. 

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It seems to be impossible to include or default set the source to the Procedures.

While KB is mostly a customer facing FAQ the procedures are written for the same intent as quick answers, to help agents finding and forming a correct answer within a shorter time frame.

Can Procedures be added as a possible source for quick answers? 

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