| Announced on | Discontinued on |
| April 30, 2024 | October 30, 2024 |
Zendesk is discontinuing our integration with Magento via the Magento 2 Connector for Support, Chat, and Sell on October 30, 2024.
What is changing?
Effective today, the Magento 2 Connector for Support, Chat, and Sell is no longer available for new installations. The app will be discontinued on October 30, 2024. For those who currently have the Magento 2 Connector for Support, Chat, or Sell installed, we recommend uninstalling it prior to this date by following the instructions in this article.
Why is Zendesk making this change?
After careful analysis, Zendesk has decided to discontinue the Magento 2 Connector for Support, Chat, and Sell. The main factors driving this decision are low adoption of these apps and usage rates since inception, which fall short of Zendesk's established standards.
Are any alternatives available?
Fortunately, there are several alternative third-party apps for integrating Magento with Zendesk.
Support:
- Magento 2 Connector by Wagento (free to install; 100+ installs)
- Magento 2 by Zenplates ($4.95/agent/month; 25+ installs)
- Magento 2 by agnoStack (free to install; 10+ installs)
- Magento 2 Connector by MorfDev (free to install)
Chat:
- Magento 2 Connector by MorfDev (free to install)
Sell:
- Magento 2 by Zenplates ($4.95/agent/month; 25+ installs)
Alternatively, you can build a custom app.
You are free to explore all the options and select the one that best suits your needs.
Will my data be impacted?
Rest assured, all historical ticket data will remain intact in your Zendesk account, and your customers' order history will also be preserved safely within Magento.
What do I need to do?
If you have the Magento 2 Connector for Support, Chat, or Sell, we advise proceeding with its uninstallation at your earliest convenience, as it will no longer function on October 30, 2024. Zendesk will also notify you by email if our records indicate you have this app installed. Please refer to these instructions on how to manage and uninstall your installed apps.
If you have questions or feedback about our products, you can post in the product feedback forums, monitored by our Product Managers. If you need help, you can contact Zendesk Customer Support.