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Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM)
Location: Zendesk QA > Dashboard > Users, bots, and workspaces

Admins and account managers can delete all data related to a workspace, including workspace members and connections, in workspace general settings. This action cannot be undone.

Deleting a workspace has the following consequences:

  • All comments, highlighted statuses on conversations, internal tags, and filters are deleted.
  • Any users in the workspace are removed from it. Depending on their role, the following will also occur:
    • If the user is an agent and not in any other workspace, they can no longer use Zendesk QA and are notified to contact an admin.
    • If the user is an admin or account manager in another workspace, they can still use Zendesk QA and access the account.

To delete a workspace

  1. In Quality Assurance, click your profile icon in the top-right corner, then select Users, bots, and workspaces.
  2. (Optional) Click the Toggle sidebar icon () to display the side menu.
  3. Under Workspaces, click the name of the workspace you want to edit, and then click General.

  4. At the bottom of the page, click Delete workspace.
  5. In the confirmation dialog, enter the exact phrase delete workspace and select the checkbox to confirm you understand that all data related to the workspace will be deleted and that the action cannot be undone.

  6. Click Delete workspace.
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