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Accessing and using Zendesk QA as an agent



Edited Feb 12, 2025


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3 comments

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Heather Rommel

Zendesk LuminaryThe Product Manager Whisperer - 2021Community Moderator

Hi Zendesk team,

We just purchased this awesome add-on but our teammembers are getting emails titled “Time for some conversation reviews” and we're not even set up yet. The link brings them to the old Klaus App login, not the Zendesk QA module.

 

  • As an admin, I'd like to be able to turn off these weekly reminders (and any other notifications) until we are ready. 
  • As an admin, I'd like to manage Zendesk QA access in users' roles

 

Any ideas?

Thank you!

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+1 to the above. The START REVIEWING NOW button in the emails to our Agents takes them to a Klaus URL and it says they need to be added to the workspace. 

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Sara Costa

Zendesk Documentation Team

Hi Heather Rommel and George Lucas !  You can turn off weekly reminders from your account settings.
Also, see Understanding roles and permissions in Zendesk QA to manage access.

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