See our What's New for an overview of what was released in the last month.
This week's release notes include:
Guide and machine learning
New
-
Generative AI for agents. See Agent Generative AI Tools Explore Dataset and Pre-built Dashboard.
Zendesk Explore
Updated
- Calculation formulas with the lowest usage were removed, including HOST, DOMAIN, TLD, JSON_EXTRACT, JSON_ARRAY_LENGTH, JSON_EXTRACT_ARRAY_ELEMENT, HMAC, and GROWTH_RATE.
App Marketplace
New
-
Strada (Support)
- Strada is an AI admin that generates automations across Zendesk and other APIs. Use Strada to analyze ticket sentiment in real-time with custom categories, close tickets re-opened by a 'Thank You' message, connect to your internal APIs and databases to get customer data when it's needed, or even enrich your customer information in Zendesk by syncing data from Hubspot, Jira, or your data warehouse.
Products with no updates this week
- Support
- Chat and messaging
- Zendesk AI Agents (formerly bots)
- Zendesk AI
- Admin Center
- Zendesk Talk
- Zendesk Sell
- Sunshine Conversations
- Mobile SDK
- Web Widget (Classic & Messaging)
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