| Announced on | Rollout on |
| June 19, 2024 | June 19, 2024 |
There are now more operators available in the branch by condition step in bot builder.
This announcement includes the following topics:
What is changing and why?
We are expanding the range of operators that can be used in bot builder's branch by condition step. We are adding number operators, such as is greater than or is equal to, and expanding the range of string operators to include things like begins with or ends with.
How will this affect me?
This change expands the range of business logic you can incorporate into bot builder, allowing admins to build more powerful and personalized experiences tailored to each end user's needs.
What do I need to do?
There is no action required on your part. These features are available to all bot builder users.
For more information, see Understanding branching conditions.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.