| Announced on | Rollout on |
| August 20, 2024 | August 20, 2024 |
Zendesk Workforce management (WFM) is enhancing the General tasks configuration page by allowing admins to automatically sync general tasks with specific talk statuses.
This announcement includes the following topics:
What is changing?
Admins can now automatically sync general tasks with specific talk statuses. When agents clock in to a general task from the WFM app in the top navigation bar in Zendesk Support it now also automatically sets their Talk availability status, as defined by the admin for that general task. See Setting up WFM general tasks.
Why is Zendesk WFM making this change?
Legacy Tymeshift V1 and the WFM add-on have significant differences. See Migrating to the Zendesk Workforce management (WFM) add-on. The WFM add-on provides an improved experience for admins and agents through its faster, more stable platform. There are new capabilities available and additional improvements made regularly. In order to bring the two versions to parity, Zendesk WFM is enhancing the General tasks configuration page for customers on the WFM add-on.
What do I need to do?
No action is required. To learn more see Setting up WFM general tasks.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.