Zendesk will perform scheduled maintenance on the Explore product on September 18 and 25, 2024, during the times listed below. No impact is expected during these maintenance windows.
Product: Explore
Date | Pods | Start Time | End Time |
Wed - September 18, 2024 |
17, 18, 28, 29, 31 |
07:00 UTC / |
18:00 UTC / |
Wed - September 25, 2024 |
13, 15, 19, 20, 23, 25, 26, 27, 30 |
07:00 UTC / |
18:00 UTC / |
Expected behavior:
The maintenance process should not impact customers using Explore.
What do customers have to do?
Customers are not required to take any action during these maintenance windows.
What if something unexpected happens during a maintenance window?
Zendesk teams have thoroughly tested the tasks we need to perform in each Explore region to ensure our customers feel no impact. Due to the nature of this maintenance program, we are notifying customers out of an abundance of caution. Our teams will closely monitor all of our related services during this time. If an unexpected event occurs during our work, our teams will swiftly stop the work and roll back to mitigate the impact.
If you notice any of the following issues for longer than 10 minutes, please contact our Support team:
- Explore access issues
- Intermittent availability
- Significant delays/interruptions in retrieving data/reports and analyzing data
- Interruptions when trying to view or analyze data, impacting their ability to provide
- Synchronization issues: access to datasets, account updates and agent permissions within Explore.
Why we're doing this: The Zendesk Explore team will be realigning core backend services for the product for better performance and stability.
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