| Announced on | Rollout starts |
| September 24, 2024 | September 24, 2024 |
Zendesk Workforce management (WFM) is enhancing the Agent attendance page by allowing you to export agent attendance activity.
This announcement includes the following topics:
What is changing?
The Agent attendance page now displays an Export CSV button. The exported file reports on agents' attendance indicators for a selected day, including detailed clock in/punch in and clock out/punch out timestamps for agents.
Why is Zendesk making this change?
This update aims to provide more detailed visibility into your agents' attendance and shift patterns.
Managers can analyze detailed attendance metrics, such as time logged, unpaid breaks, and time off. They can also view exact clock in and clock out times for each agent's shift, understand how agents allocate their time across shifts, and identify patterns over time, such as frequent late logins or unplanned time off. These insights can support better decision-making in workforce management.
What do I need to do?
No action is required. To learn more see About the Agent attendance page.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.