Carousels are a rich messaging type that is great for displaying different options with a visual element.
This article covers:
- How to add a carousel to a dialogue?
- Fallback
- Dynamic Carousels
- What do carousels look like to customers on each CRM platform?
How to add a carousel to a dialogue?
- Go to the dialogue where you want to add a carousel
- Click + and select Carousel
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Enter the parameters to the card fields. Each carousel can have up to 10 cards:
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Image URL
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Card Title
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Description
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- Add buttons to the card:
- Each card can have up to 3 buttons
- Can't mix text buttons and buttons with external links under the same card
Note that different CRM platforms have different limitations. Select the CRM platform you use to see more:
*If using Sunshine Conversations/ Zendesk Messaging please be aware that not all channels support this feature, more information on that is available here.
Fallback
To capture the scenario when chat visitors don't interact with the carousel, turn on the fallback block by clicking the Carousel block, then toggling the Fallback option in the right side drawer.
When on, the fallback block will be triggered if the user types something instead of using the card buttons.
Dynamic Carousels
The content of the carousels can be filled automatically based on chat visitor input by incorporating API integration with your back-office systems.
What do carousels look like to customers on each CRM platform?
The look and feel of the carousel depend on the CRM platform you use. The example at the beginning of this article is how a carousel looks like in the Ultimate Dashboard. Below are what the same carousel looks like on different platforms and limitations to keep in mind when building your own: