Issue symptoms
I get the error message This file could not be imported. Please check the file format and try again when I try to import data to AI agent (Ultimate).
Resolution steps
To resolve the issue with the data import, check the following steps.
- Delete the first rows of headings and explanation in the example file. The first rows should be the data.
- Make sure no cell is empty, except for agent ID
- Make sure that no message starts with a quotation mark
- Ensure that there are no errors, such as
=# NAME! -
Check that your date format is correctly formatted following the ISO 8601 standard:
yyyy-mm-ddThh:mm:ss+00:00