Issue symptoms

I get the error message This file could not be imported. Please check the file format and try again when I try to import data to AI agent (Ultimate).

Resolution steps

To resolve the issue with the data import, check the following steps.

  • Delete the first rows of headings and explanation in the example file. The first rows should be the data.
    image (25).png
  • Make sure no cell is empty, except for agent ID
  • Make sure that no message starts with a quotation mark
  • Ensure that there are no errors, such as =# NAME!

  • Check that your date format is correctly formatted following the ISO 8601 standard: yyyy-mm-ddThh:mm:ss+00:00

Powered by Zendesk