Issue symptoms
When I publish my dialogue flow in the AI agents (Ultimate) dashboard, I get an error message.
Resolution steps
The dialogue flow builder shows an error message if there is an issue with the logic of your flow setup. You may encounter one of following error messages.
- This message is leading into an infinite bot message loop
- Conditions repeat a valueless operator
- Conditions contain mixed types
This message is leading into an infinite bot message loop
Include a visitor message in the loop when you link back from a bot reply to an earlier block in the dialogue. This error is visible if there are no visitor message blocks between linked bot message and conditional blocks.
Conditions repeat a valueless operator
Remove one of the conditions that repeat in your conditional logic.
Use a segment to group related values and simplify logic, applying "match ALL", "match ANY", or "match NONE" to avoid repetition.
Conditions contain mixed types
Multiple conditions cannot be true at the same time. Make all your conditions mutually exclusive. Use a segment to ensure conditions are grouped consistently, selecting "match ALL" or "match ANY" to align evaluation types.
At the parent level of a conditional block, you can choose between parameters or segments. Segments allow you to check multiple values at once and can simplify complex or conflicting logic. For more information, see this article: Creating and managing use cases for zero-training AI agents.