| Announced on | Rollout starts | Rollout ends |
| November 12, 2024 | November 12, 2024 | December 6, 2024 |
We are thrilled to announce the introduction of the "preview before saving" feature for articles in our knowledge base. This new functionality allows you to see how your article will appear in the help center before finalizing your changes, ensuring that your content is displayed correctly and meets your expectations.
The "preview before saving" feature opens in a new browser tab, providing a real-time view of your edits. This tool is designed to enhance your editing experience by allowing you to make informed adjustments without the fear of saving unwanted changes. You can discard any modifications before saving, effectively reducing the need for rework and streamlining the article creation process.
This announcement includes the following topics:
What is changing?
With the new "preview before saving" feature, when you create or edit an article, you can easily preview how it will look in the help center. The preview opens in a separate tab, allowing you to refresh the view each time you make changes in the article editor. This feature applies to both unpublished articles and edits to published articles, ensuring that you have full visibility into how your content will appear to users.
Why is Zendesk making this change?
We are implementing this feature to enhance the content creation process, enabling authors to visualize their articles before saving them. By providing a preview, we aim to improve the accuracy and quality of the information presented to users, ultimately leading to a better customer experience. This change addresses the common challenge of ensuring that articles are formatted correctly and free of errors before publication.
What do I need to do?
No immediate action is required to access the "Preview Before Saving" feature. Simply start creating or editing an article in your help center, and you will see the option to preview your changes. We encourage you to take advantage of this new functionality to ensure your articles are polished and ready for publication. For more information, see Previewing articles as you edit in the knowledge base.
If you have feedback or questions related to this announcement, please visit our community forum, where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.