Announced on | Rollout starts | Rollout ends |
February 20, 2025 | February 20, 2025 | February 25, 2025 |
Zendesk is pleased to announce that redaction suggestions, which are part of the Advanced Data Privacy and Protection add-on, can now detect four additional types of personally identifiable information (PII). Redaction suggestions now also work for five additional languages.
This announcement includes the following topics:
What is changing?
Redaction suggestions can now automatically identify the following types of PII in ticket comments:
- Date of birth
- Driver’s license
- IP address
- Phone number
Additionally, redaction suggestions will work for the following languages:
- English
- Spanish
- Portuguese
- German
- Italian
- French
Previously, they were limited to English only.
Why is Zendesk making this change?
We’ve heard your feedback and we’re making this change to achieve a better coverage of PII detection and to improve the overall quality of detection for previously available PII types.
What do I need to do?
If you’re already using redaction suggestions, and want to take advantage of the detection of any of the new PII types, you must activate them in the redaction suggestions settings page. When you do so, redaction suggestions will automatically detect the new PII types. As for the additional supported languages, you don’t need to take any action, these will be automatically supported.
If you aren’t using redaction suggestions yet, see Automatically detecting sensitive information for redaction for more information.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.
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