| Announced on | Rollout starts | Rollout ends |
| March 6, 2025 | March 7, 2025 | March 14, 2025 |
We are excited to announce a new feature for messaging triggers that allows customers to localize their response messages. This feature makes it easy for administrators to configure triggers and deliver responses in the language preferred by the end user, resulting in improved engagement and greater user understanding.
This announcement includes the following topics:
What is changing and why?
With this change, conversation messages sent by messaging triggers will now support dynamic content placeholders designed specifically for messaging trigger messages. This enhancement delivers messages in the end user's native language, ensuring that they fully understand the prompts and can respond correctly. This will lead to more effective ticket resolutions.
This feature is available for accounts that have:
- Messaging activated
- Our improved messaging backend
The following channels are supported:
- Web messaging
- Mobile messaging
What do I need to do?
Dynamic content is available on Suite Growth, Professional, Enterprise, and Enterprise Plus accounts.
You can use this new feature when:
- Creating a dynamic content item – add a messaging trigger placeholder.
- Creating a messaging trigger – include a dynamic content placeholder in the Send message to customer action.
Note that when a dynamic content placeholder used in a messaging trigger is deleted, the end user will not see the content configured in the dynamic content.
Where can I find more information?
See Using dynamic content in messaging triggers and Providing multiple language support with dynamic content.
If you have feedback or questions related to this announcement, visit our community forum, where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support
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