Admins have an account-wide setting that allows agents to switch between dark mode and light mode in Support. When this setting is turned on, agents can use their profile menu to turn dark mode on and off. This setting works for Support only, not Admin Center or other Zendesk products and apps. See Dark mode limitations.
This article contains the following sections:
Activating dark mode for your account
When activated by an admin, dark mode in Support provides agents with the flexibility to choose the interface that best suits their needs. Dark mode is activated by default.
- In Admin Center, click
Workspaces in the sidebar, then select Agent tools > Agent interface. - Select Allow agents to turn on dark mode in Agent Workspace.
- Click Save to save your settings.
When dark mode is activated, agents can use the Display menu in their profile to turn dark mode on and off.
Deactivating dark mode for your account
In certain cases, you might not want agents to use dark mode. For example, if you have apps or custom integrations that don't work well with dark mode.
- In Admin Center, click Workspaces in the sidebar, then select Agent tools > Agent interface.
- Deselect Allow agents to turn on dark mode in Agent Workspace.
- Click Save.
When dark mode is deactivated, agents will not see a Display menu when they click their profile icon.