| Announced on | GA Rollout starts | GA Rollout ends |
| May 13, 2025 | May 13, 2025 | May 20, 2025 |
Zendesk is bringing native dark mode to Zendesk Support, enabling agents to pick the mode they prefer when working with tickets and other parts of the Support interface.
This announcement includes the following topics:
What is changing?
We’re excited to announce the introduction of dark mode for Zendesk Support! This new feature allows agents to switch from the traditional white background to a darker color scheme, providing a more comfortable and visually appealing interface. Dark mode is available for all Support pages. See Using dark mode for details.
Zendesk also supports dark mode for third-party apps and integrations that appear in the Support interface. See Ensuring dark mode compatibility for your Zendesk Support apps.
Why is Zendesk making this change?
At Zendesk, we prioritize enhancing the agent experience. Dark mode addresses common concerns among agents who spend long hours in front of screens, helping to reduce eye strain, headaches, and fatigue. By providing a more comfortable viewing option, especially during nighttime shifts or in low-light environments, we aim to improve overall productivity and accessibility. Dark mode also supports users with color blindness and light sensitivity, ensuring that our platform is usable for everyone.
What do I need to do?
You don't need to do anything. Dark mode is activated by default. To activate or deactivate dark mode, Zendesk admins can turn it on from the Agent interface settings page in Admin Center. For details, see Activating and deactivating dark mode for your account.
When activated, your agents will see a new Display submenu in their Profile menu. They have the option to switch between dark mode and light mode, or they can choose to have the Support interface match the system appearance they have set for their operating system. This flexibility allows each agent to choose the interface that best suits their needs.
In some cases agents may wish to mix dark and light mode in the ticket interface to highlight ticket conversations. In that case, they can click the options menu icon (
) in the ticket conversation header to switch between dark and light. This setting applies to ticket conversations only.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.