As we reach the middle of May, Zendesk is thrilled to share details about our upcoming webinars in the Zendesk Essentials: Live Tutorials series. These sessions are designed for both new users and experienced users alike, offering insights on how to make the most of Zendesk’s key features and capabilities. Whether you’re beginning your journey or aiming to sharpen your skills, this series delivers valuable knowledge and real-world examples to help you get the best out of your Zendesk experience.
- What to expect
- Which sessions will happen in May?
- Which sessions happened in April?
- What do I need to do?
What to expect
- Comprehensive overviews: Each session gives you a solid introduction to the main features of Zendesk Support, so you feel comfortable using the platform.
- Step-by-step tutorials: You'll follow easy, practical tutorials based on real workflows that other Zendesk users have found helpful—perfect for learning and sparking ideas for your own needs.
- Best practices: Get great advice from Zendesk pros and fellow users to help you avoid common mistakes and set yourself up for success.
- Interactive Q&A: Join in on live chats where you can ask questions and get instant help from Zendesk experts.
Which sessions will happen in May?
The team will publish an announcement a week ahead of each event in the Announcements topic of the Zendesk Community. To know more about what is planned for May, see the table below.
| Session event | Date and time |
| 5 steps to providing email support - Step 4: Build the customer experience |
May 20, 2025 11:00 AM CST (UTC-06) |
| 5 steps to providing email support - Step 5: Final Steps to go live! |
May 27, 2025 11:00 AM CST (UTC-06) |
Which sessions happened in April?
| Session event | Date and time |
| Part 5: Setting up your email channel in Zendesk |
April 8, 2025 11:00 AM CST (UTC-06) |
| Part 6: Managing ticket escalations |
April 15, 2025 11:00 AM CST (UTC-06) |
| 5 steps to providing email support - Step 1: Plan your setup |
April 29, 2025 11:00 AM CST (UTC-06) |
| 5 steps to providing email support - Step 2: Organize your team |
May 6, 2025 11:00 AM CST (UTC-06) |
| 5 steps to providing email support - Step 3: Build the agent experience |
May 13, 2025 11:00 AM CST (UTC-06) |
What do I need to do?
Visit the Zendesk Essentials: Live Tutorials series page and click Join today to stay updated on past and upcoming events.
By attending these webinars, you'll gain a deeper understanding of core Zendesk functionality, ideas for your own workflows, and access to a community of experts and peers eager to share their insights.