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You can configure AI translations to exclude case-sensitive specific words or phrases that you don't want to be translated. For example, adding your brand names to the excluded terms list ensures that these names remain in the source language, and are consistent across all of your translations.

This article contains the following topics:

  • Adding an excluded term
  • Editing an excluded term
  • Deleting an excluded term

Related articles:

  • Turning on and off the translate knowledge base articles generative AI feature
  • Translating articles in your help center using AI

Adding an excluded term

You can add a word or phrase to the excluded term list to ensure that they are not translated during AI-generated translations.

To add a word or phrase to the excluded terms list

  1. In Admin Center, click AI in the sidebar, then select Agent copilot > Translations.
  2. Under Exclude terms from translations, click Manage excluded terms.

  3. On the Excluded terms page, click Add terms.
  4. In the Terms and phrases to exclude field, add the terms that you want to exclude from translations, separated by commas.
    Note: Commas are treated as separators between different terms. If you want to exclude a longer phrase that contains commas, you must precede each comma within the phrase with a backslash (/). For example, to treat the phrase "apples, oranges, and bananas" as a single excluded phrase, you must enter it in the text field as "apples\, oranges\, and bananas".

  5. Click Save.

Editing an excluded term

If you need to update or change an excluded term, you can edit the excluded term directly from the excluded terms list.

To edit an excluded term
  1. In Admin Center, click AI in the sidebar, then select Agent copilot > Translations.
  2. Under Exclude terms from translations, click Manage excluded terms.

  3. Select the option icon () for the term that you want to edit, then select Edit term.

  4. In the Edit term modal, enter your changes in the text field, then click Save.

Deleting an excluded term

You can delete any excluded terms that you no longer want the AI-generated translation to ignore. Once you delete an excluded term, it will be translated along with the rest of your article content unless you add it to the excluded terms list again.

To delete an excluded term
  1. In Admin Center, click AI in the sidebar, then select Agent copilot > Translations.
  2. Under Exclude terms from translations, click Manage excluded terms.

  3. Select the option icon () for the term that you want to delete, then select Delete.
  4. Click Delete.

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