End users may need to select a ticket form from a drop-down menu if multiple ticket forms are visible when they submit tickets from the new request page in Knowledge. Based on how many languages your team supports, you may need to translate the text on top of the drop-down menu.
This tutorial explains how to use dynamic content to translate the text Please choose your issue below
This workflow includes these tasks:
- Task 1: Create a dynamic content item
- Task 2: Edit the End user instructions field in the ticket forms settings page
Task 1: Create a dynamic content item
- Create a dynamic content item for this specific description
- Create the variants of this text in each language you wish to support
- Copy the generated placeholder
Task 2: Edit the End user instructions field in the ticket forms settings page
The last task is to add the dynamic content placeholder to the End User instructions text field to dynamically translate this text based on the Help Center locale
To achieve this, follow the next steps:
- In Admin Center, click
Objects and rules in the sidebar, then select Tickets > Forms
- Scroll down to the End user instructions field. Replace the text content with the dynamic content placeholder
3 Click Save to publish this change
You should now be able to see the correct dynamic content applied to the field name when you change the locale in Knowledge.