Customers using the department spaces feature can now sign up to restrict agent access to end users by brand. This early access program (EAP) has a limited scope and aims to gather product feedback.
This announcement includes the following topics:
What's changing?
End user separation, a follow-on to the department spaces feature launch, enables administrators to segment agent access to end users based on the agents' department membership.
To participate in the early access program, simply fill out this form. Once you’ve completed it, we’ll be in touch with you.
Why is Zendesk making this change?
This ensures focused support, enhances data privacy, and promotes specialized product knowledge. With this EAP, agents' ticket access AND end user access will depend on their department membership. Zendesk admins will automatically belong to all departments.
What do I need to do?
First, confirm that you have department spaces on your account. (To check, go to Admin Center > Team members. If you see a ‘Brands’ column, then department spaces is enabled on your account.) Then, sign up for the EAP.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.