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Verified AI summary ◀▼

When a team member disputes a review, you can respond by accepting, partially accepting, or rejecting it, while adding comments for clarity. This process promotes transparency and trust. Admins, account managers, workspace managers, and leads can address any dispute, while reviewers handle those assigned to them. Remember, once rejected, scores can't be changed unless a new dispute is initiated.

After a team member disputes a review to register their disagreement with it, the dispute recipient has the opportunity to respond. They can explain the review or reconsider it. Responding to disputes supports transparency and builds trust.

The recipient can respond to the dispute by rejecting or accepting it and providing comments. If they accept a dispute, they also have the option to change only some of the suggested scores. In that case, the dispute is marked as partially accepted. Only open disputes (not already rejected or accepted) can be responded to.

Reviewers can respond to disputes assigned to them. Admins, account managers, workspace managers, and leads can respond to any dispute.

Note: Scores cannot be changed after a dispute is rejected. If you need to change the scores after resolution, initiate a new dispute for the same review.

To respond to a dispute

  1. In Quality assurance, click Activity in the sidebar.
  2. Under Disputes, click Received.
  3. Click the dispute you want to respond to.
  4. Select your response:
    • Click Reject to reject the dispute.
    • Click Accept to accept or partially accept the dispute.

  5. If you accept a dispute, you might need to provide more information:
    • If you partially accept a review dispute, update scores as needed.
    • If you accept a wrong reviewee dispute, select a new reviewee.
  6. Enter a comment to explain your response.
  7. Click Submit.

    Both you and the dispute creator receive notifications.

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