Insert Google Translate widget to your Helpcenter

14 Comments

  • Jennifer Rowe

    This is such a great, useful tip! Thanks for sharing it, Thibault!

    1
  • Jacob J Christensen

    Very cool!

    0
  • Alexandr Tumanov

    Thanks for the widget. However, it duplicates few fields on contact form. The same behaviour can be also found on example web site.

    Is there any update for this widget?

    0
  • Darren Hua

     

    Thank you!

    0
  • Thibault

    Hi Darren,

    to add additional languages, you can modify the property by adding or removing languages:

    includedLanguages: 'es,fr,it,ja,pt,en,sv,de',

    The list of language parameters can be found here: https://cloud.google.com/translate/docs/languages

    0
  • Darren Hua

    Hi Thibault,

     

    Thank you so much for the help! We now have it implemented on our help site. :) Do you have any way to track this on Google analytics? A script we can put into our guide center by chance??? :D

     

    Either way, thank you for the helpful guide!

    0
  • Merav B

    Hello,

    I have a custom theme and I am trying to implement this code in my document head.

    I paste in the code and then hit Preview and I don't see any change.

    My document head looks has only this:

    <meta content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=0" name="viewport" />

     

    Could someone please assist me ?

    Thank you

    Merav

    0
  • Jessie - Community Manager

    Hi Merav! 

    Let me check with some of our Community Moderators to see if they can help you!

    0
  • Merav B

     

    Thank you Jessie.

    0
  • Merav B

    hi Jessie,

    I wanted to let you know that I opened a support ticket about this issue, since it's become more critical.

    Thank you

    Merav

    0
  • Jessie - Community Manager

    Hi Merav!

    Since this is a Community Tip I'm not sure that Support will be able to help you, but I've pinged the Mods again to try and get someone in here to look at this with you. 

    0
  • Trapta

    Hi @Merav,

    You have to follow the steps as mentioned in the tip and it should work properly. I have deployed it on my side and it seems to work fine.

    A screenshot of what issue you are facing or the HC URL will be a great help in fixing the issue you are facing.

    Thanks

    0
  • Heather Cook

    Do you have an pictures of it working? What could it look like?

    0
  • Merav B

    @Heather

    Sure, go to our help center https://support.pepperi.com and you can try it out.

    (I have one small issue that I must have the "open a ticket" page in Hebrew, however I do not want to offer google translation of the articles to Hebrew, so I didn't add Hebrew to the google translate options, but I did add it in the built in Zendesk language menu all the way on the right. If I didn't need that support ticket page in Hebrew I would completely remove that built in Zendesk language menu option). Let me know what you think.

    thanks

     

    0

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