Insert Google Translate widget to your Helpcenter

18 Comments

  • Jennifer Rowe
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    This is such a great, useful tip! Thanks for sharing it, Thibault!

    1
  • Jacob J Christensen
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    Very cool!

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  • Alexandr Tumanov
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    Thanks for the widget. However, it duplicates few fields on contact form. The same behaviour can be also found on example web site.

    Is there any update for this widget?

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  • Darren Hua
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    Thank you!

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  • Thibault
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    Hi Darren,

    to add additional languages, you can modify the property by adding or removing languages:

    includedLanguages: 'es,fr,it,ja,pt,en,sv,de',

    The list of language parameters can be found here: https://cloud.google.com/translate/docs/languages

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  • Darren Hua
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    Hi Thibault,

     

    Thank you so much for the help! We now have it implemented on our help site. :) Do you have any way to track this on Google analytics? A script we can put into our guide center by chance??? :D

     

    Either way, thank you for the helpful guide!

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  • Merav B
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    Hello,

    I have a custom theme and I am trying to implement this code in my document head.

    I paste in the code and then hit Preview and I don't see any change.

    My document head looks has only this:

    <meta content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=0" name="viewport" />

     

    Could someone please assist me ?

    Thank you

    Merav

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  • Jessie Schutz
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    Hi Merav! 

    Let me check with some of our Community Moderators to see if they can help you!

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  • Merav B
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    Thank you Jessie.

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  • Merav B
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    hi Jessie,

    I wanted to let you know that I opened a support ticket about this issue, since it's become more critical.

    Thank you

    Merav

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  • Jessie Schutz
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    Hi Merav!

    Since this is a Community Tip I'm not sure that Support will be able to help you, but I've pinged the Mods again to try and get someone in here to look at this with you. 

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  • Trapta
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    Hi @Merav,

    You have to follow the steps as mentioned in the tip and it should work properly. I have deployed it on my side and it seems to work fine.

    A screenshot of what issue you are facing or the HC URL will be a great help in fixing the issue you are facing.

    Thanks

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  • Heather Cook
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    Do you have an pictures of it working? What could it look like?

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  • Merav B
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    @Heather

    Sure, go to our help center https://support.pepperi.com and you can try it out.

    (I have one small issue that I must have the "open a ticket" page in Hebrew, however I do not want to offer google translation of the articles to Hebrew, so I didn't add Hebrew to the google translate options, but I did add it in the built in Zendesk language menu all the way on the right. If I didn't need that support ticket page in Hebrew I would completely remove that built in Zendesk language menu option). Let me know what you think.

    thanks

     

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  • Kasper Brøckner
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    Is there an option for this to work in the mobile-site as well?

    I havent figured it out :-)

     

    In the normal website it is working just fine.

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  • Jacob J Christensen
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    Hi Kasper,

    It should still be working, however, in the Copenhagen theme the mobile view has hidden away action items like this. You should be able to find it if you open up the hamburger menu.

    I'm pretty sure you could place the language selector elsewhere though.

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  • Kasper Brøckner
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    Ahh... we are not using the Copenhagen Theme.

    The theme we are using does not have the hamburger menu option.

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  • Trapta
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    Hi @Kasper,

    May you please share the URL of your helpcenter so that I can take a look at it?

    Thanks

    0

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