CSAT via SMS | How do we short the satisfaction url?
Posted Jan 28, 2021
We did some testing to use the texting feature in Zendesk to send CSAT survey via SMS.
Unfortunately, the {{satisfaction.rating_url}} is very long. This drives the cost per SMS.
Therefore I would like to suggest that zendesk integrates a URL shortener for {{satisfaction.rating_url}}.
Otherwise I am also happy about another workaround :-)
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1 comment
Paulo Vaz
Hello,
Here we also have the same problem/difficulty because of the size of the characters
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