custom fields not saving with ticket api

1 Comments

  • Eric Gao
    Zendesk Team Member

    Hi Sejal,

    Generally speaking, custom fields use a slightly different syntax when setting via the Ticket API: https://developer.zendesk.com/documentation/ticketing/managing-tickets/creating-and-updating-tickets/#setting-custom-field-values

    Ensuring that you have a "custom_fields" array with each custom field's ID and value specified would be a good starting point. You can also test each custom field individually and see if the issue coming from a specific custom field.

    If you're still expericing issue upon following the article above, feel free to use the live chat widget on our main page (support.zendesk.com/hc) and our support specialists will be able to assist and investigate further.

    Eric G. Gao | Technical Support Architect | Zendesk

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